Data Protection & Cookies Policy
Last updated: September 2012
1 Important notice
1.1 Jessica’s Food Services Ltd of 3 Shortlands, Hammersmith, London W6 8DA (company number 07735603) (“we”, “us” or “our”) complies with the Data Protection Act 1998 (the “DPA”).
1.2 For the purposes of the DPA, where relevant we are the “data controller”.
1.3 Please read the following policy to understand how we may use the personal data you provide or which we collect about you.
1.4 This policy may vary from time to time so please check it regularly.
2 The personal data we collect
2.1 We may collect the following personal data about you:
2.1.1 personal data you provide if you contact us using forms on our website;
2.1.2 personal data you provide if you contact us (including by telephone) to register, subscribe or request services or products;
2.1.3 personal data you provide when you apply for a job advertised or submit a speculative job application and/or your CV;
2.1.4 personal data gathered using cookies;
2.1.5 personal data you provide if you enter into a competition or promotion;
2.1.6 details of your visits to our website including but not limited to traffic data, location data, weblogs and other communication data;
2.1.7 information about your computer including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.2 To enable the range of services on demand, we collect:
- first name and surname of the customer
- the e-mail address with which the customer registers
- the delivery address
- credit card data and/or account details
- mobile number
3 How we use personal data collected
3.1 We may use and process the personal data you provide for the purposes outlined below as well as for any purposes specified at the time of collection:
3.1.1 to send you information you have requested;
3.1.2 to fulfil orders which you have placed for products and services including;
- create a member account
- check the identity of the customer
- perform delivery
- process payment
3.1.3 to deal with your enquiries;
3.1.4 to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or services of ours which we think may be of interest to you. Please make it clear when you provide personal data to us, should you not wish to receive such information;
3.1.5 where you have submitted a job application we may for a reasonable period keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities;
3.1.6 to develop, deliver and improve our products or services;
3.1.7 to help us develop this website to be more useful to you;
3.1.8 for website user processing research or analysis including to collect statistics, responses to any surveys and questionnaires, traffic patterns and related site information. (We aggregate this data and it does not identify any website users);
3.1.9 for internal purposes for research, analysis, testing, monitoring, customer communication, risk management and administrative purposes; and/or
3.1.10 to send you important notices such as communications about changes to our terms and conditions and policies.
4 Disclosure of your personal data
4.1 We may disclose the personal data to our selected third party business partners to fulfil an order for products or services or respond to an enquiry.
4.2 We may disclose the personal data to affiliates and third party data processers who may process data on our behalf to enable us to carry out our usual business practices.
4.3 We may disclose your personal data to third parties in the following circumstances:
4.3.1 to undertake the activities listed above;
4.3.2 to conform to legal requirements or comply with legal process;
4.3.3 to assist in the investigation of suspected illegal or wrongful activity. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction;
4.3.4 to protect and defend our rights or property;
4.3.5 to deal with any misuse of the website; or
4.3.6 to sell, make ready for sale or dispose of our business in whole or in part including to any potential buyer or their advisers.
5 Your rights
5.1 When you use this website and provide us with your personal data you are agreeing that we may use your personal data for the purposes set out in this policy.
5.2 You have the right to:
5.2.1 request that we stop sending you marketing information;
5.2.2 apply for a copy of the data we hold about you (for which we will charge an administration fee which is currently £10); and
5.2.3 request that we correct or remove any personal data which we hold about you which you believe is inaccurate or out of date.
5.3 You can exercise this right by contacting us by post to the address 3 Shortlands Suite, 407 Hammersmith, London, W5 8DA; by clicking the “unsubscribe” link in any of our marketing emails; or by email to firstname.lastname@example.org; or by phone, call 020 3609 8696.
6 Transfering personal data overseas
6.1 The personal data we collect from you is currently held within the European Economic Area (“EEA”). It is possible that in the future such personal data may be transferred, stored and/or processed outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing and/or processing. You should be aware that countries outside the EEA may not offer the same level of data protection as the United Kingdom, however we will take reasonable steps to ensure that your data is treated securely and in accordance with the DPA.
7 Links to other websites/plugins
7.2 The website contains programmes (plug-ins) from the social network Facebook. These plug-ins are operated solely by Facebook Inc.,1601 S. California Ave, Palo Alto,CA94304,USA (“Facebook”). The plug-ins are indicated within our website by the Facebook logo or the qualifier “Like”. When you visit the relevant website which contains such a plug-in, the browser establishes a direct connection with the Facebook servers, whereby the content of the plug-in is transmitted to your browser and is included in the displayed website from there. As a result, the information that the website has been visited is forwarded to Facebook.
7.3 If you are logged in to your personal Facebook account during your visit to the website, Facebook can assign the website visit to this account.
7.4 By interacting with plug-ins, for example, by clicking the “Like” button, this relevant information is transmitted directly to Facebook and stored there. If you want to prevent the assignment of data, you must log out your Facebook account before visiting our website.
7.5 For information on the purpose and scope of data collection by Facebook and the further processing and use of your data there as well as your corresponding rights and setting options for protecting your privacy, see the Facebook data use policy
8 Data security
We use relevant technical and organisational procedures to prevent unauthorised access or unauthorised disclosure and to seek to ensure the correctness of data and the authorised use of data. Nevertheless, no electronic communication is completely safe. This means that all data and information which the customer willingly provides to us may be accessed by third parties as part of an illegal data procurement process. We cannot assume any responsibility or liability for the disclosure of information due to errors and/or unauthorised accesses during data transmission by third parties.
9.2 What are cookies?
9.2.1 Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
9.2.2 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
9.3 Which cookies are used on this website?
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookie types used on this website by category is set out below.
9.3.1 Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.
9.3.2 Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
9.3.3 Functional cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
9.3.4 Google Analytics
(a) This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses what is known as “cookies”, text files, which are saved on your computer and enable your use of the website to be analysed.
(b) The information generated by the cookie about your use of this website is generally transferred to a server belonging to Google in the USA and stored there. In the event of activation of IP anonymisation on this website, however, your IP address will be shortened in advance by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the complete address transferred to a server belonging to Google in the USA and shortened there.
(c) On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about website activities and to produce additional services associated with the use of the website and the Internet with respect to the website operator. The IP address transmitted by your browser within Google Analytics is not merged with other data from Google.
(d) For further details visit: http://www.google.com/analytics/learn/privacy.html
9.4 How can the cookies be removed?
9.4.1 You may prevent cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies however, we would like to point out that you may not be able to use all functions of this website to their full extent in this case.. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org
9.4.2 Furthermore, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) for Google as well as the processing of the data by Google by downloading and installing the browser plug-in available under the link https://tools.google.com/dlpage/gaoptout?hl=en. For more information, see http://www.google.com/analytics/learn/privacy.html (general information on Google Analytics and data protection).
10.1 This policy was last updated on 21 September 2012. We may update this policy from time to time. When we change this policy in a material way a notice will be posted on our website along with a revised policy.
11 How users can contact us
11.1 If you have any questions about this policy, please contact Customer Support at email@example.com or 3 Shortlands, Suite 407, Hammersmith, London, W6 8DA.